Shipping Policy for Our Jewelry Business

At Ellie J Maui, we are committed to providing an exceptional shopping experience, and that includes making sure your jewelry reaches you in a timely and secure manner. Our shipping policy is designed to offer free, reliable shipping options while also accommodating customers who need their orders expedited.

Free Standard Shipping:

We proudly offer free shipping on all orders within the United States. All orders will be shipped via FedEx Ground or USPS, depending on your location and the size of the package. We want to ensure your jewelry arrives safely and securely, so we take extra care when packing each item.

Estimated Delivery Times:

Standard shipping typically takes 3-7 business days.
Please note that delivery times may vary depending on your location and shipping carrier delays, especially during peak holiday seasons.
Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package’s progress. If you haven’t received a tracking number within 3 business days of placing your order, feel free to contact us at [Your Contact Information].

Expedited Shipping Options:

We understand that sometimes you may need your jewelry a bit sooner. For these instances, we offer priority shipping at a flat rate of $9. Priority mail will expedite your order and typically arrive within 1-3 business days, depending on the destination.

If you select priority shipping at checkout, the additional fee will be added to your total order. Please note that processing times still apply to priority shipping, so please allow up to 48 hours for your order to be processed before shipment.

International Shipping:

Currently, we only offer shipping within the United States. However, we are exploring options to expand our shipping services internationally. Stay tuned for updates!

Returns and Exchanges:

In the rare case that you are not completely satisfied with your purchase, we gladly accept returns within 30 days of receiving your item. The return must be for a genuine reason, such as receiving the wrong item or a defect in the product.

Please note that unless the return is due to an error on our part (e.g., wrong item or damaged product), the customer is responsible for the return shipping costs. If the mistake is ours, we will gladly provide you with a pre-paid return shipping label.

Contact Us:

For any questions or concerns regarding shipping or if you need assistance with your order, please don’t hesitate to reach out to our customer service team at info@elliejmaui.com. We are here to help ensure you have a wonderful experience with our jewelry!